How long will it take for my order to arrive?
We begin to process your order as soon as it is received. 99% of orders will be processed and ship within 1 business day.
Shipping times vary based on your location and the shipping method you select at checkout.
For standard delivery, most arrive within 7 business days.
For express delivery, most arrive within 2 business days.
What types of payments do you accept?
We accept Paypal, Afterpay, Zip Pay and Bank Transfer only.
Can I cancel an order after it has been placed?
All orders are processed as quickly as possible, and therefore, may not be able to cancel once they are placed. If you do need to cancel an order, please contact us as quickly as possible at (03) 9931 1626 or email@example.com
Please note that if you change of mind or want to cancel your order, 10% payment processing fees may not be refunded for orders paid with third party payment provider.
How can I track my order?
We will send the shipment details to your email as soon as your order has been dispatched. You can use the link provided in the email to track your shipment and order status.
What are your shipping options?
All items below 20kg are shipped via Auspost or Aramex depending on your location and the shipping method you select at checkout.
Items above 20kg are shipped via Direct Freight Express and signature will be required on delivery. Please ensure your delivery address is attended during business hours otherwise $45 charges apply for redelivery.
What is your return policy?
If you are not happy with the item, you are welcome to return it in original condition within 30 days for refund (excluding shipping charges).
Please note the minimum of 20% restocking fee will apply if item is not in original condition.
Please note that if you change of mind, 10% payment processing fees may not be refunded for orders paid with third party payment provider.
Please email us at firstname.lastname@example.org before you return an item.
My item arrived damaged. What should I do?
If item arrived damaged, please contact us at email@example.com and attach photos of the damaged item.
For items shipped via Direct Freight Express, please refuse to accept if package appears to be damaged or has been tampered with. Take a photo of the damage and contact us as soon as possible at firstname.lastname@example.org.
ELECTRIC BIKE CONVERSION KIT
Will the motor fit my bike? What need to be checked measured for the correct kit?
We have 20", 24", 26", 27.5" and 700C (29") motor, make sure to check the motor size and dropout (front/rear) size before purchase.
You will also need to check the size of battery and make sure it can be fitted into your bicycle triangle frame.
Please note that our conversion kit is not suitable for carbon fibre bicycle frame.
If you are not sure, please email us at email@example.com
What is the difference between hub motor and mid drive?
The most notable difference between hub drive and mid drive is the position. Mid drive is positioned in between your bicycle pedals. A hub motor however is a wheel that sits at the front or rear of your bike. This means your original bicycle wheel has to be replaced.
Mid drive motors are more expensive than hub motors, but it is more RPMS when used in conjunction with gears. If you're looking for peak performance responsiveness that gives a similar feel to a pedal bike, mid-drive motor serve the purpose better.
Howerver, if you need maximum assitance from the motor, hub motor will be the better choice.
What is the difference between front and rear hub motor?
When it comes to selection of hub motors, there are two options available - front hub motor or rear hub motor.
They both have pros and cons, generally speaking front hub motor are easier to install, while rear hub motors get better traction. It really depends on your personal preference.
Is your electric bike kit road legal?
In Victoria an electric bike to be considered as a bicycle for use on roads and footpath, it must not exceed power output 250W with pedal assist or 200W with throttle, and the max speed must be limited to 25km/h.
Please note that our 250W ebike conversion kit comes with a throttle, if you want it to be road legal, throttle can be disabled or not installed.
The laws around the use of electric bike on public lands, roads and areas vary from state to state. We recommend you always check your local council and road traffic laws prior to using our electric bike kit to ensure you are aware of any restrictions that may affect the use of electric bike.
How to install the kit?
User manual and video can be found here
If you need further assistance, please email us at firstname.lastname@example.org or call us (03) 9931 1626