Return & Exchange Procedure
1. All items if returned must be accompanied with buyer’s name and return reasons. Items returned without detailed information will be delayed in processing or be ignored.
2. If buyer had a wrong purchase or changed their mind please contact us within 30 days after the original transaction date. Products must be returned at buyer's cost in 100% complete condition, including all components, original boxes, manuals, and other accessories provided by the manufacturer.
3. Original Freight costs are not refundable under any circumstances. For free shipping items the original shipping cost will also be deducted from the purchase amount.
4. We are not responsible for the return shipping cost of items. Buyers are responsible for paying the return shipping.
5. If item was received defective or was sent wrong, please contact us with photo evidence within 14 days of item received. The defective/wrong item may need to be returned to us and the replacement will be sent at our cost.
6. For batteries we will give 3 month replacement warranty from the date of original purchase under normal and non-commercial use. However, the defective battery must be returned to us at buyer's cost and buyer is liable for the shipping cost for replacement battery. Warranty becomes void if the battery has been improperly charged, installed or misused in any way.
7. For 4 stroke engines we offer 3 month manufacture warranty. This warranty does not cover normal wear and tear, does not include the gears, clutch and electric components. All spare parts are readily available for purchase @ discounted price. All sales are final, no refunds or exchange accepted unless manufacture faults and/or functional damage is evident. Exchange of a 'manufacturers fault' defective item is to be claimed within 14 days of delivery along with photo evidence of faulty parts and detailed explanations. No returns will be accepted after stated time frame. Seller, at its sole discretion, will determine the eligibility of an item for return.
9. If refund/exchange is required(include change of mind), a 20% restocking fee will apply to cover the labour costs of picking/repacking the order and returning it to the shelf. An extra AU$80 will apply if item has been installed or assembled by our mechanic.
10. If change of mind, an additional 10% payment processing fees may not be refunded for orders paid with certain third party payment provider.
11. Please choose carefully as we don't honour change of mind. We will review this on a case-by-case basis and we hold the right to refuse a return if we deem to be unsatisfactory.